Consultant - Batch Operations

Manage end of day Batch incidents - partnership with application development and operational support partners

Impact analysis of job abends root case analysis

Manage overall delays to the IM critical milestones, case of failures and notification to downstream teams

Recovery instructions job and/or batch abends (mainframe and distributed)

Communications on incidents greater than severityS5

Continuous focus on identifying and implementing opportunities to drive better efficiencies

Monitor critical milestone completion timelines and track any unexplained deviations

Perform Batch ready for business (RFB) checkouts before start of business day

Setup Batch alerts for new onboardings and fine tune existing ones

Monitor alerts related to abends, long running jobs, platform exceptions including space, CPU's, that may be specific to platforms and application

Develop and maintain Batch run books, review audit trails

Leadership communication Batch status and KPIs

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.