Consultant _ MSD 365 CRM FUNCTIONAL

Responsibilities

·  Microsoft Dynamics 365 Configuration: Configure and customize Microsoft Dynamics 365 to meet specific business needs, including the creation of entities, forms, workflows, and dashboards.  

·  System Integration: Integrate Microsoft Dynamics 365 with other business systems and applications, ensuring seamless data flow and a unified customer view.  

·  User Training and Support: Provide training to end-users and support for Microsoft Dynamics 365 functionality to ensure effective system utilization.  

·  Customization and Development: Develop custom plugins, workflows, and custom code (JavaScript, .NET) to extend and enhance CRM functionality.  

·  Data Management: Manage data within the CRM system, including data imports, exports, and data quality assurance.  

·  Reports and Analytics: Design and generate reports and analytics using CRM data, creating dashboards and visualizations.  

·  Security and Access Control: Administer security roles, profiles, and access controls to protect sensitive customer data.  

·  Troubleshooting and Issue Resolution: Diagnose and resolve technical issues and discrepancies within Microsoft Dynamics 365.  

·  Documentation: Create and maintain documentation related to system configuration, customizations, and processes."