Consultant - WFM Scheduler
Genpact
5 - 10 years
Madurai
Posted: 28/06/2025
Job Description
Responsibilities
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Providing regular reports on Key Metrics and performance indicators (SLA/KPIs) to stakeholders
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Publishing Monthly, yearly volumes, accuracy trending etc
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Analyzing historical and current data and presenting meaningful/required insights to leadership
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Develop and generate regular and ad-hoc reports for management
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Create dashboards and visualizations to present data effectively
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Working with operations, HR, and other departments to align workforce management strategies with business goals
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Identify and implement process improvements to enhance efficiency
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Building dashboards and charts to visualize data trends and patterns.
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Analyzing customer data to improve customer service and satisfaction
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Analyzing operational data to improve efficiency and productivity.
Minimum Qualifications / Skills
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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