Consultant - IT Service Desk
Genpact
5 - 10 years
Hyderabad
Posted: 29/11/2024
Job Description
Responsibilities
Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:
24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
Provide Incident, query and service request management and monitoring (incl. escalation)
Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
Review and Maintain internal Service Desk Support/knowledge Base
Implement and Maintain self-service/self-help resources and services
Report on known outage and service impacts
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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