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Consultant - IT Service Desk

Genpact

5 - 10 years

Hyderabad

Posted: 29/11/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:
24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
Provide Incident, query and service request management and monitoring (incl. escalation)
Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
Review and Maintain internal Service Desk Support/knowledge Base
Implement and Maintain self-service/self-help resources and services
Report on known outage and service impacts

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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