Consultant - Application Support Engineer

Build technical understanding of the Payments ecosystem

Provide technical support for batch jobs and applications, including debugging, maintenance, and troubleshooting.

Analyze application logs to identify and resolve issues promptly.

Collaborate with cross-functional teams to triage and resolve application-related incidents, including customer reported complaints.

Participate in incident management processes to ensure timely resolution of issues and minimize business impact.

Provide impact analysis of vendor changes and support vendor changes

Contribute to the improvement of support processes and documentation

Strong analytical and problem-solving skills.

Experience in change management and incident management processes.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.