Consultant - AI Platform Specialist
Genpact
5 - 10 years
Hyderabad
Posted: 3/24/2025
Job Description
Responsibilities
Platform Support & Incident Response:
Provide Tier 1 & Tier 2 support for AI-driven applications and workloads.
Troubleshoot and resolve issues related to Kubernetes deployments, GPU utilization, and service performance.
Collaborate with Tier 3+ teams, including Kubernetes engineers and external vendors, to escalate and resolve complex issues.
Kubernetes & Cloud-Native Operations:
Full adoption, creation, and integrations into automated services using Helm, Ansible, Terraform, etc.
Deploy, manage, and support containerized AI workloads on Google Anthos-powered Kubernetes clusters.
Ensure adherence to pod security policies, automated rollouts/rollbacks, and best practices for scalable and secure Kubernetes environments.
GPU Infrastructure & AI Services Management:
Optimize and support GPU-enabled workloads including CUDA and other AI acceleration frameworks.
Assist in the installation, configuration, and support of AI coding assistants (e.g., Codeium).
Observability & Documentation:
Maintain detailed operational documentation, runbooks, and troubleshooting guides.
Utilize monitoring/logging tools like New Relic, Big Panda, Prometheus, Grafana, and other observability frameworks.
Process Improvement & Collaboration:
Work cross-functionally with developers, IT teams, and vendors to ensure seamless deployment and support of AI services.
Contribute to CI/CD pipelines, automation, service, and security best practices.
Track and communicate work through task management platforms (ServiceNow and Jira).
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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