Consultant, Techno Functional Support
Genpact
5 - 10 years
Hyderabad
Posted: 29/11/2024
Job Description
Responsibilities
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Production support.
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Need to take transition from existing team.
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Address/Resolve user's issues raised via ServiceNow ticket within the stipulated time/SLA.
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Follow the defined processes.
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Collaborate with ERP (inbound/outbound) as needed to resolve issues.
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Prepare, Participate in status report/meetings.
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May need after hours support in case of critical issues (very rare)
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In general, no travel is expected as part of the job.
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Remote location-based work is acceptable.
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Open to learn new tools, skills as needed on the job by leveraging their experience, expertise.
Qualifications we seek in you!
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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