Consultant, Java Support
Genpact
5 - 10 years
Jaipur
Posted: 29/11/2024
Job Description
Responsibilities
Supporting/Troubleshooting Java applications and responsible for resolving technical issues for consumers, partners, clients, or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.
Creating, scheduling, monitoring jobs, troubleshooting jobs
Go through logs and trace back to code as to what is going wrong.
Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
Execute and manage day-to-day operations via ticketing tools and processes.
Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
Responsible to test the application features, should understand any testing tool.
Shift requirement:
Flexible to work in morning/afternoon/evening/night shifts on a rotation basis- as the candidate may have to work with global teams in different time zones.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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