Role Purpose
The purpose of this role is to be responsible for configuratingand maintaining the software and other technological aspects of theproject being run for the Wipro client
Do
- Provide assistance in configuration of applications based onclient requirements
- Collate configuration requirements from the functions/ BUs/ SLsand obtain approval from business owners
- Plan and execute assigned configuration tasks within deadlines
- Provide system configuration support based on changing businessneeds
- Assist in system analysis, design, development, and testingactivities
- Provide support in developing, implementing and testing patchreleases and system upgrades
- Maintenance of the configuration archive and its upkeep
- 100% compliance to configuration standards and procedures
- Make changes to existing configuration processes as per theclient requirements and maintain proper documentation/ log
- Analyze and resolve configuration issues in a timely manner
- MIS Management, Reporting & Backend Support
- Preparation of Daily, Monthly status report on certainconfiguration parameters as required by the client & stakeholders
- Documentation & reporting as per the client need onconfiguration standards
- Issue resolution in minimum time possible with respect to anymodification or change requested by the client
Stakeholder Interaction
| Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
| Internal | Lead Configurator | Regular reporting & updates |
| Software Developers | For regular coordination on the software for which testing is done |
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Leveraging Technology – Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization – Competent
- Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
- Technical knowledge – knowledge of various programminglanguages, tools, quality management standards and processes - Expert
| Competency Levels | |
| Foundation | Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. |
| Competent | Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. |
| Expert | Applies the competency in all situations and is serves as a guideto others as well. |
| Master | Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. |
- Behavioral Competencies
- Formulation & Prioritization
- Client centricity
- Execution Excellence
- Passion for Results
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment | 100% error free on boarding & implementation, throughput %,Adherence to the schedule |
| 2. | Quality & CSAT | On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skillupgradation |
SAP UI5 and Fiori