Role Purpose
The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client
Do
- Provide assistance in configuration of applications based on client requirements
- Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners
- Plan and execute assigned configuration tasks within deadlines
- Provide system configuration support based on changing business needs
- Assist in system analysis, design, development, and testing activities
- Provide support in developing, implementing and testing patch releases and system upgrades
- Maintenance of the configuration archive and its upkeep
- 100% compliance to configuration standards and procedures
- Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log
- Analyze and resolve configuration issues in a timely manner
- MIS Management, Reporting & Backend Support
- Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders
- Documentation & reporting as per the client need on configuration standards
- Issue resolution in minimum time possible with respect to any modification or change requested by the client
Stakeholder Interaction
| Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
| Internal | Lead Configurator | Regular reporting & updates |
| Software Developers | For regular coordination on the software for which testing is done |
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Leveraging Technology – Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization – Competent
- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk – Expert
- Technical knowledge – knowledge of various programming languages, tools, quality management standards and processes - Expert
| Competency Levels | |
| Foundation | Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. |
| Competent | Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. |
| Expert | Applies the competency in all situations and is serves as a guide to others as well. |
| Master | Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. |
- Behavioral Competencies
- Formulation & Prioritization
- Client centricity
- Execution Excellence
- Passion for Results
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment | 100% error free on boarding & implementation, throughput %, Adherence to the schedule |
| 2. | Quality & CSAT | On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation |
SAP HCM - CATS