Configuration management

Identifies the CIs and products.

Plans and manages a population of the Configuration Management System.

Controls the receipt, identification, storage, and withdrawal of all supported CIs.

Provides and maintains information on CMDB.

Directs, prioritizes and schedules audits, ensures that any corrective action identified in Process and/or Database audits are carried out.

Interfaces with other processes and CI owners to ensure they follow the defined Configuration Management process.

Ensure regular housekeeping of the CMDB.

Provide reports, including management reports and configuration status accounting reports.

Manage interfaces with other processes and organization functions.

Train people in Configuration Management principles, processes, and procedures.

Well versed in documentation, presentation and communication.