Compliance Manager

Role Overview:

Responsible for ensuring end-to-end statutory and labour law compliance for all Zepto entities and store locations across India. The role covers Provident Fund, ESI, Professional Tax, LWF, Shops & Establishment, and other applicable employment laws. The position requires meticulous attention to statutory deadlines, accurate maintenance of records, and close coordination with payroll, finance, HR operations, and government departments.

Key Responsibilities:

1. Compliance Governance & Ownership

• End-to-end accountability for statutory and labour law compliance across PF, ESI, PT, LWF, Shops & Establishment, and related Acts.
• Ensure all statutory filings, challans, and returns are completed accurately and within deadlines through vendor coordination.
• Conduct monthly reviews of vendor performance and compliance deliverables.
• Implement internal controls and maintain 100% compliance adherence across locations.

2. Vendor Management & Coordination

• Act as primary liaison between Zepto and the compliance vendor.
• Review vendor outputs challans, registers, returns, and reports for accuracy.
• Drive performance metrics, SLA adherence, and process improvements.
• Ensure timely closure of compliance gaps and escalations.

3. Audit & Reporting

• Prepare and maintain audit-ready documentation for internal, statutory, and external audits.
• Coordinate submission of statutory proofs, registers, and challans during audit reviews.
• Publish monthly/quarterly compliance dashboards for management.
• Address audit observations and ensure timely rectification.

4. Employee & Stakeholder Support

• Resolve escalated employee PF, ESI, and other statutory queries.
• Coordinate with payroll, HR, and finance teams for validation of compliance data.
• Ensure seamless handling of claims, transfers, and grievance resolutions through the vendor.

5. Statutory Advisory & Process Improvement

• Track and interpret updates to labour laws, contribution rates, and government circulars.
• Provide advisory inputs to management on compliance risk mitigation.
• Drive automation, digital record-keeping, and process efficiency.

Qualifications:

• Graduate / Postgraduate in Commerce or Human Resources (B.Com / MBA HR preferred).
• 68 years of experience in statutory and labour compliance management.
• Strong knowledge of EPFO, ESIC, PT, LWF, and Shops & Establishment regulations.
• Experience managing vendors or third-party compliance partners.
• Advanced Excel and reporting proficiency.

Key Competencies:

• Deep understanding of statutory and labour law frameworks.
• Vendor and stakeholder management skills.
• Analytical, audit-oriented, and process-driven mindset.
• Strong communication, negotiation, and problem-solving ability.
• Accountability, accuracy, and attention to detail.

Performance Metrics (KPIs):

• 100% statutory compliance and timely filings.
• Zero penalties or audit observations.
• Vendor SLA adherence and timely deliverables.
• Accurate and timely management dashboards.
• Effective closure of employee and audit queries.