Salesforce Capabilities / Center of Excellence (CoE) Lead
Job Overview:
As the Salesforce Capability / CoE Lead, you will play a pivotal role in driving digital transformation within our organization. You’ll be responsible for establishing and managing the Salesforce Capability / CoE, ensuring alignment with business goals, optimizing technology utilization, and fostering innovation. Your expertise will guide successful Salesforce implementations, enhance user experiences, and maximize the value derived from technology.
Key Responsibilities:
Strategic Leadership:
- Define the vision, mission, and strategic objectives.
- Collaborate with senior management to align Capability / CoE initiatives with overall business priorities.
- Champion best practices, governance, and change management strategies.
Stakeholder Alignment:
- Engage with implementation partners, success management teams, and external consultants.
- Facilitate cohesion among different stakeholders to ensure seamless execution of projects.
- Clearly define roles and responsibilities for each stakeholder involved in Salesforce initiatives.
Governance and Process Standardization:
- Establish standardized processes, tools, and frameworks for Salesforce projects.
- Drive adoption of new ways of working and foster a culture of innovation.
- Create and mantain a “Knowledge Management Portal” for any CoE assets like POCs, First Call Deck, RFPs, Offers, Solutions, Whitepapers, Tools, Blogs, code assets, etc.
- Define estimation models
Skill Development and Talent Management:
- Identify skill gaps within the organization and address them through training and hiring.
- Build a high-performing CoE team capable of driving successful digital initiatives.
- Mentor team members and foster continuous learning.
- Solution Support to build industry and technology solutions
Collaboration and Communication:
- Act as a bridge between technical teams, business units, and leadership.
- Communicate project updates, milestones, and achievements effectively.
- Promote collaboration and knowledge sharing across departments.
- Collaborate with Product Vendor/partner for enablement, co-solution, etc.
- Collaborate and support Pre Sales, Proposal Presentation, etc.
Key Performance Indicators:
- Talent planning and skilling
- Number of certifications
- % Utilization
- Number of RFP support
- Total No. of Delivery Assets / Qtr (Offers / Solutions / Whitepapers / Tools / Blogs, etc)
- Profitable Growth
Qualifications:
- At least 12 years of Salesforce experience
- At least 6 years of hands-on experience (implementation roll out) in the relevant areas
- Certification in 1 or more relevant areas
- Strong understanding of Salesforce architecture, best practices, and integration methodologies.
- Excellent communication, leadership and stakeholder (customers, partners, vendors, cross functional teams, Wipro eco system) management skills.
Benefits:
- Fast track career growth
- Steppingstone for the EA leadership roles
- High visibility in Salesforce and Wipro eco system
- Recognition on various forums through multiple channels
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Salesforce Platform Development