Community Leader

Job Title: Community Leader

Location: Gurgaon

Type: Full-time

Experience: 24 years

Reports To: Content Head

Why This Role Exists

Behind every great parent is a strong support system.

At Parentune, were building that systemday in, day out.

The Community Leader role sits at the heart of this mission. You're not here to just moderate a forum. Youre here to build a real-time, high-trust, high-retention parent communityacross platforms, age buckets, and needs.

From resolving queries at record speed to running expert-led sessions and scaling parent-to-parent conversations, this role is for someone who wants to create daily valueand see that value reflected in a parents relief, action, and return.

What Youll Own

End-to-end parent experience in the community: How a parent feels, interacts, and stays with us

Daily parent engagement: Lead conversations across app forums, WhatsApp groups, and live sessions

Fast, accurate query resolution: Coordinate with Doctors, Experts, Content team, and internal stakeholders

Community onboarding: Design high-conversion journeys for new parents, make them feel seen from day one

Retention building: Spot drop-offs and create content and engagement loops to bring parents back

Workshop + Event support: Curate, moderate, and follow up on parent workshops (online)

Feedback loops: Capture daily insights and work with the product, content, and growth teams to improve

Moderation + Safety: Ensure a respectful, safe space for diverse parenting voices

Who You Are

A community-first thinkeryou know the difference between reach and retention

Sharp at writing, even sharper at listeningyou decode what parents dont say

Fast, dependable , and detail-obsessedyou follow through on every conversation thread

Youve run WhatsApp or app communities, and you know what makes users come back

Youre at ease speaking with Parents, Doctors, and Expertsand can hold your ground

You thrive on systemstracking metrics, logging insights, and improving playbooks

Bonus if Youve

Worked in a startup before

Built communities for a parenting or health brand

Worked on consumer onboarding

Are a parent yourself youll know exactly what we mean when we say frazzled mom at 2 AM

Why This Role Matters

Parentune is Indias most trusted parenting community. The work you do here impacts real decisions made by real parentsfor their childs health, nutrition, wellbeing and development.

This isnt a passive role. Its the difference between a parent feeling lost, and a parent feeling understood and supported.

What Youll Get

High ownership, clear impact, and direct visibility with Leadership

Opportunities to grow into team leadership and growth pathways

A fast-moving, feedback-driven environment where you can initiate, learn, and scale

Competitive salary and the chance to work on something that truly matters

Before You Apply

This is a full-time, in-office role based in Gurgaon.

It is not a freelance, consulting, or remote opportunity.

If you're the kind of person who stays up wondering how to build trust at scale, build a support ecosystem for Indian parents, and move fastthis is the role for you.

Lets create the future of parenting support, together.

About Parentune

India's Largest & #1 Parenting Platform. Parentune is a prompt & verified Helpline for Parents. We are the only Platform that provides trustworthy advice to parents within minutes, 24x7. Parentune empowers this through a combination of its verified parents' community, Comprehensive & verified Content & Courses, our proprietary Technology & empaneled Doctors.

We solve 96% of parents concerns in under 45 min & 30% of them instantly. Parentune is the #1 Parenting APP in India for more than 4 years now, rated 4.9/5 on Android Play store. Parentune has been featured by Google as an Indian APP with global potential, recognised as a Nasscom Emerge 50 Technology Startup, awarded by Business World as a Technology company to watch out and is one of the very few Indian Tech startups to be recognised by Wall Street Journal as a Global Startup Showcase.

More about Parentune here:

Play Store - Android APP (4.9)

App Store - Apple (4.8)

Note: This is a full time role only, based out of Gurugram.

Pls apply only if you are based out of Gurugram or can relocate to Gurugram