Community Associate

Job Title: Community Associate.

Location: Truemeds Office, Saki Vihar Road, Andheri East, Mumbai

Employment Type: Full-Time | On-site

About Truemeds:

Truemeds is a pioneering, technology-driven telehealth and e-pharmacy platform redefining

affordable healthcare access across India. Founded in 2019 by Akshat Nayyar and Dr. Kunal Wani, Truemeds empowers chronic patients to reduce their monthly medicine bills by up to 51%

through high-quality generic substitutes sourced exclusively from the top 1% pharmaceutical

manufacturers in India. Our vision is simple yet powerful- to make healthcare affordable and accessible for every Indian household. With our distinctive tagline, Naam ki nahi, Kaam ki Medicine, were driving a fundamental mindset shift in how India approaches healthcare.

In August 2025, Truemeds closed an $85 million Series C funding round led by Accel and Peak

XV Partners, with continued backing from West Bridge Capital and Info Edge Ventures- bringing

our valuation to over $400 million, a 3.6x jump in just two years.

About the Role

Were looking for an energetic, people-first Community Associate who can create memorable experiences, build meaningful connections, and keep our workspace running seamlessly. If you love engaging with people, hosting events, and being the go-to problem solver this role is for you.

What Youll Do

• Build a warm, collaborative, and vibrant community experience for all members.
• Be the first and last point of contact ensuring every interaction is smooth, helpful, and delightful.
• Assist with employee travel/ticket bookings for a seamless employee experience.
• Plan and execute community events, new member orientations, and monthly event calendars within budget.
• Drive engagement initiatives through member introductions, communication updates, and on-ground support.
• Handle member queries, tickets, emails, and escalations with professionalism and empathy.
• Support internal & external events from planning to execution.
• Manage consumables, mail/package handling, and onsite third-party support teams.
• Track building expenses and submit receipts to the Community Lead/Manager.
• Identify issues and escalate appropriately with proper documentation.

What You Bring

• Bachelors degree with 12 years of experience in hospitality, customer service, or sales.
• Clear and confident communication skills.
• Strong organizational and multitasking abilities.
• High integrity, accountability, and a people-centric mindset.
• Passion for community building and entrepreneurial environments.
• Basic proficiency with computers and digital tools.