Community Associate

Designation: Community Associate

Department: Community

Reporting To: Community Manager

Location: Mumbai

Role Overview

The Community Associate supports the Community Manager in delivering thoughtful, consistent, and high-quality member experiences at the unit level. This role is rooted in day-to-day member interactions, on-ground coordination, and operational support across community spaces and events.

The role focuses on execution, presence, and follow-through. You are the face of the Community team on the floor, ensuring members feel welcomed, heard, and supported, while feeding insights back to the Community Manager for continuous improvement.

Key Responsibilities

Member Experience & Engagement

• Be the first point of contact for members and guests, handling check-ins, reservations, and general queries.
• Build genuine rapport with members and develop familiarity with their preferences and usage patterns.
• Ensure day-to-day community spaces feel welcoming, organised, and aligned with brand expectations.
• Support resolution of minor service issues on the spot and escalate concerns appropriately when required.
• Capture member feedback and observations, and share inputs with the Community Manager.

Member Data & Coordination

• Maintain accurate and updated member profiles to support personalised engagement.
• Keep internal trackers, logs, and records up to date, including feedback and follow-ups.
• Assist the Community Manager with inputs for member communication and engagement planning.

Events & Private Hire Support

• Support setup, coordination, and on-ground execution of member events and private hires.
• Assist with guest list checks, RSVPs, signage, and event materials.
• Be present during events to troubleshoot, guide guests, and ensure a smooth experience.
• Support post-event wrap-ups by sharing feedback and operational learnings.

Team & Process Support

• Work closely with the Community Manager and wider unit teams to ensure smooth daily operations.
• Follow defined SOPs, communication standards, and service guidelines consistently.
• Act as a reliable support function that helps the Community team operate seamlessly on the floor.

Skills & Experience

• 02 years of experience in hospitality, customer service, community, or guest-facing roles.
• Strong interpersonal and communication skills, with a natural service mindset.
• Calm, attentive, and professional under pressure.
• Comfortable using basic digital tools such as Google Sheets, email, and calendars.
• Prior experience in a premium hospitality or member-led environment is a plus.
• Willingness to work shifts, evenings, weekends, and holidays as required.