Communications Trainer II

Job Title:

Job Description

• Support Front Line Recruitment Teams to assess the quality of new hires.
• Consistent alignment with operations by auditing calls and e-mails, chats.
• Demonstrating innovation in training by incorporating the floor requirement into the curriculum.
• Maintaining Data and MIS as per the training BPMS / requirement
• Supports intra & inter function collaboration.
• Proactively implement best practices and add value across locations.
• Attend the TTT for any client requirements.
• Interfaces with customers as per requirement
• Conducts Need Analysis and shares feedback with the stakeholders.
• Meeting the monthly Conversion & Effectiveness targets
• Providing Feedback to the New Hires on Soft Skills and basic grammar
• Mentoring the New Trainers
• Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
• Analyze and report findings for Process Training batches.
• Conduct refreshers basis TNA, publish and execute for 100% closure every month.
• Meet the training requirements of the BU basis TNA.
• Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams.
• Track and report improvements

Location:

Language Requirements:

Time Type:

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