Communication Trainer

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and  Key responsibilities:

• Build and sustain professional and communication skills for advisors in NHT

• Identify Learning needs of agents/ any other learners/ business as a learning consultant

• Design training curriculum using the principles of Instructional Design

• Work closely with the CXHQ/VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.

• Observe and evaluate trainee performance during real time training sessions.

• Track and maintain trainee attendance and trainee certification records for audit purposes.

• Initiate and participate in the projects of the team and the department

• Conduct refresher or stratified training batches on NHT modules

• Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion                                                      

• When not involved in batches, be willing to support National Command Center with the language assessments for hiring                                                                      

• Maintain key MIS related to all the above activities.

• CAT score of 6.5 or above  

• Undergo and clear TTT- inhouse certification program       

• Should be willing to work in shifts along with the team in customer business time.

• Key skills and knowledge:

• For external candidates – 3 years of relevant experience in the BPO is desired

• Practical and focused on Metrics. Need to be familiar with Metrix and data reporting        

• Ability to clearly articulate to the management -various initiatives and reports

• Good analytical skills

• High level of proficiency in Power Point and Excel          

• Planning and Organizing Skills

• Excellent verbal and written communication skills.

• Thorough knowledge of training procedures, methods, and techniques       

• Experience in delivering training courses                                                                                 

• Exposure to general HR/personnel administration

• Reporting skills – To conduct presentations and data interpretation

• Publishing presentations/ for weekly, monthly and quarterly reviews

•  Qualification : Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

Language Requirements:

Time Type:

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