Train a team of associates and impart knowledge that impact soft skills, voice and accent, language or behaviors defined by client.
Conduct refresher and update training on Communication, Soft skills, Grammar, Syllable Stress, Voice intonation.
Ongoing monitoring of associates performance and tracking deviations.
Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPI's
Regularly assess training needs to fill gaps in performance.
Conduct periodic meetings & huddles with the team to gauge and improve performance.
Track and ensure improvement of lower performing associates.
Facilitating internal audits on communications and soft skills.
Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.
Conduct refresher sessions with NH agents to keep them posted about Soft skills and Accent Neutralization.
Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.
Train new hire batches, on communication, soft skills and cultural aspects.

Communication Coach