commercial Manager - Freight Forwarding / Logistics

Position: Commercial officer India

Industry: Freight Forwarding / Logistics

Location: India

Experience: 46 Years

Job Responsibilities

Develop and manage commercial relationships with a portfolio of strategic international agent partners to ensure retention, growth, and long-term collaboration.

Work exclusively with international agents (no direct shipper or consignee engagement), supporting cross-trade and network-based business operations.

Identify, evaluate, and onboard new international agents to expand trade lane coverage and business opportunities.

Handle and resolve commercial escalations related to pricing, service performance, or contractual matters while maintaining strong partnerships.

Evaluate and contribute to network memberships to support commercial and operational objectives.

Support and lead commercial contract negotiations, balancing service quality, operational capabilities, and cost management.

Manage and grow existing agent accounts by identifying new opportunities and improving overall commercial performance.

Act as the primary commercial point of contact for assigned international agent partners.

Collaborate closely with internal operations and management teams to ensure commercially agreed solutions are operationally feasible.

Requirements

46 years of experience in freight forwarding, logistics, or the broader supply chain industry.

Strong knowledge of air freight, ocean freight, and cross-trade operations.

Proven experience managing agent relationships and commercial negotiations within international logistics networks.

Excellent communication, negotiation, and stakeholder management skills.

Strong commercial mindset with the ability to balance business objectives with operational realities.

Highly desirable: Experience working with international freight forwarding networks.

Highly desirable: Experience using Salesforce or similar CRM systems.