Collections – Senior Process Associate – French – Hybrid Cluj

Responsibilities

Work closely with Team leader and Team members

Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics

Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case

Validates reasons for delinquency using appropriate sources of internal / external information

Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes

Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds

Prepare and process accounts reconciliation in communication with external / internal customers

Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes

Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers

Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases

Process shifting of uncollectable items for legal actions / ensure processing of write-offs

Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.

Manage complex customer accounts.

Acts as a buddy of new joiners during business specific training, shadowing.

Is the second voice collector within the team on escalated, aged items.

Run existing reports on a daily, weekly, and monthly basis.

Improve & maintain reports based on the I2C standards.

Learn and develop soft and hard skills based on Genome Profile setup.

Resolve customer inquiries promptly & accurately, by understanding customer market & needs.

Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.

Have a controllership overview of the dunning cycle/letters.

Validate that reports meet risk & financial requirements.

Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.

There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.

Accomplish all responsibilities in line with client compliance and integrity requirements.

Create, update, revise, and submit standard operating procedures for approval.

Follow the training plan set by management, complete it on time, and highlight potential risks for delays.

Act as a backup or cross-trained for another process or scope of work.