Collections Team Lead

Job Description GCC- Team Leader Collections, Pune

EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot.

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Key Responsibilities

Lead the process of collection agents. Set and monitor performance targets for the team.

Drive achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.

Monitor accounts receivable aging reports and implement proactive measures for overdue accounts.

Train collectors on collection activities via calls and emails to recover past-due balances and handle escalation calls or whenever the customer seeks supervisory intervention.

Review/ Approve or deny Repo Requests and bad debt write-off requests.

Monitoring delinquency rates and coaching collectors on ways to decrease their delinquency rates

Collaborate with Customer Operations and Cash Application teams to ensure a seamless end-to-end invoicing and payment process.

Manage customer invoice portal access, submit electronic invoices, and complete required onboarding documentation.

Assist in the development and enforcement of collections strategies, policies, and best practices.

Support month-end and year-end close processes, including reconciliations related to AR and collections. Assist Process Manager in creating and analysis of different reports.

Identify and lead automation and process improvement initiatives for the collections function.

Prepared and ready to jump in to support the team and to assist customers in case of call overflow (queue, repos, bad debt, auctions)

Reporting Structure

Reports to Assistant Manager / Manager Collections

Supervisory Responsibilities: None, this role will manage a process ensuring that team goals are met or exceeded. Team members will report to AM / Manager.

Education And Qualifications:

Bachelors degree in finance, Accounting, Business Administration, or a related field.

10+ years of experience in credit and collections, with a focus on B2B accounts, with a minimum of 2 years in a process management

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work independently and make decisions in a fast-paced environment.

Experience of working in a Global Capability Center/ GCC/ shared services, would be an added advantage.