Collections Specialist

Position: Accounts Receivable (AR) Caller US Collections

Shift Time: Shift: US Hours (4 pm to 1 am ) - WFO only

Working Days: 5 Days a week

About the Role

We are seeking experienced Accounts Receivable (AR) Callers US Collections with a strong background in customer follow-ups, collections strategy, dispute resolution, and credit control. This role requires high ownership, self-learning ability, and the capability to manage high-volume AR portfolios independently.

Key Responsibilities

Manage 400+ customer accounts per AR with end-to-end collections of ownership.

Make outbound calls to US customers and follow up on outstanding invoices.

Achieve $20M monthly collection targets (4050% within the team).

Resolve disputes, track payment commitments, and escalate high-risk accounts.

Work extensively through email follow-ups and maintain a 400+ call volume per week.

Monitor AR aging buckets: Net 30 / 60 / 90 days.

Collaborate cross-functionally with sales, finance, and customer service teams.

Update records accurately in Infor LN and maintain reports in Excel.

Required Experience & Skills

Strong background in Collections

Experience in the manufacturing industry is highly preferred.

Shared services: 2nd preference

Must be a self-learner with strong analytical skills.

Excellent communication and negotiation skills.

Strong Excel expertise: Formulas, Pivot Tables, Power Query.

Experience handling large global customers and high-value portfolios.