Collections Specialist

Neu Money, Inc. exists to help people new to credit build healthier financial futures. We believe our customers deserve to be treated as humans not account numbers. Our teams lead with empathy, transparency, and respect while still holding high standards of accountability. If youre passionate about helping people navigate financial challenges without judgment, youll feel right at home here.

The Role

Were looking for a Collection Specialist who can balance compassion with consistency. In this role, youll work directly with customers to resolve past-due accounts through respectful communication, clear education, and flexible repayment solutions always in compliance with regulations. Youll play a vital role in both customer trust and company success.

What Youll Do

Proactively manage past-due accounts and follow up with customers via phone, email, and written communication.

Engage customers with empathy and professionalism to understand their financial situation.

Offer and negotiate repayment options such as installment plans or settlements within company guidelines.

Clearly explain balances, fees, interest charges, and how account status may impact credit.

Process payments securely and assist customers with recurring or automatic payment setups.

Maintain accurate, thorough documentation of all customer interactions and agreements.

Work escalated or sensitive accounts calmly and effectively.

Identify trends, risks, or opportunities for improving the collections experience.

Compliance Matters Here

Conduct all collection activity in full compliance with FDCPA, FCRA, and applicable regulations.

Safeguard sensitive customer information and maintain strict confidentiality.

Uphold Neu Moneys standards no aggressive, deceptive, or unfair practices. Ever.

What Were Looking For

13 years of experience in collections, customer support, or a call center environment.

Strong communication, negotiation, and conflict resolution skills.

Ability to lead difficult conversations with patience and empathy.

Working knowledge of collections regulations (FDCPA, FCRA preferred).

Comfortable using CRM, collections software, and dialer systems.

Organized, detail oriented, and committed to accurate documentation.

Open to feedback, continuous learning, and growth.

Startup or FinTech experience is a plus, but not required.

Work Location & Schedule

Full time, onsite position.

Schedule: Monday through Saturday, 09:30 PM 6:30 AM IST