Collections Manager

SharePal is on a mission to make premium product experiences more accessible and affordable through rentals. Were building Indias most trusted renting platform for premium electronics, travel gear and more from DSLR cameras to travel gear to PS5 and beyond.

With over 1.2 lakh customers served across 13+ cities, SharePal has built a fast-growing, tech-enabled rental network. Were now expanding our footprint and scaling our operations rapidly and looking for a hands-on operations manager who can get things done at scale.

Role Overview

SharePal is hiring a hands-on Returns & Collections Operations Manager to own post-delivery operations end-to-end.

This role is responsible for managing everything from Pickup Due to Order Completion, including returns, collections, customer and courier recoveries. You will work closely with the COO (Co-founder) and manage small operations teams across returns, completion, and damage operations.

This role is best suited for candidates with 35 years of hands-on experience in operations, collections, recovery, logistics, or asset-heavy businesses, who are execution-focused and comfortable owning day-to-day operational closures.

This is a high-ownership, execution-first role suited for someone who enjoys fixing broken processes and driving closures.

Key Responsibilities

Own and manage orders across Pickup Due, Return, QC, Assessment, Damage, Collection, and Completion stages

Drive extension payments, rental collections, and post-return recoveries (damages, missing items, dues)

Handle defaulter cases (non-return / non-payment) and drive resolution till closure, including legal escalation where required

Investigate and recover losses involving third-party courier partners (tampering, missing items, transit losses)

Manage and push returns, completion, and damage ops teams to ensure daily execution and accountability

Set up and improve SOPs, trackers, SLAs, and escalation frameworks across post-delivery operations

What Were Looking For

Strictly 35 years experience in operations, collections, recovery, logistics, or asset-heavy businesses

Comfortable being hands-on with follow-ups, escalations, and closures

Experience dealing with customers, vendors, and logistics partners

Strong ownership mindset and ability to manage people from Day 1

Startup experience or fast-moving operations exposure preferred

Why Join SharePal

Own a critical function that directly impacts revenue and asset protection

Work directly with the COO (Co-founder)

Opportunity to build structure in a high-impact, under-built area

Clear growth path as the company scales

This Role Is Not For

Candidates looking for purely strategic or reporting-only roles

Low-ownership environments with minimal execution

CTC - INR 8 to 10 LPA