Collections Manager - Lucknow

Job Title: Collections Manager

Company

Credila

Location

Lucknow

Department

Collections

Travel

No

About the Company

Credila (Formerly known as HDFC Credila Financial Services Limited) Credila Financial Services Limited (“Credila”) is one of India’s largest education loan non-banking financial companies (NBFCs) offering education loans to Indian students. With an in-depth understanding of the higher education domain in India as well as overseas, Credila offers tailor-made education loan solutions that help enable students to be financially equipped to pursue their education at their dream university and country of study. Since inception, Credila has funded 178,000+ Indian students across 63 countries in 4,600 institutes.

Key roles and responsibilities

Credila is looking for a dynamic and result-oriented professional with experience in financial services collections. The ideal candidate should have a proven track record in managing delinquency.

ü  To Handle delinquent portfolio from Bucket X to 180 + (Education Loan).

ü  To deliver 99 % productivity in Bucket X. Also, to keep 30 + and NPA to be the lowest.

ü  Regular & Timely visits on the cases which are not contactable in Bucket X & mandatory visits on all 30 + & NPA cases and need to get regularized.

ü  Maintenance of the data records, meeting reviews & targets.

ü  To maintain proper feedback files & MIS need to be reported to the Manager daily.

ü  To maintain daily MIS report and DRR as per the target given. The timely updating of payments in the system as received from customers.

ü  To solve the query of delinquent customers and need to get the EMI from him on a regular monthly basis.

ü  Need to co-ordinate with Credit, Ops, & Sales Dept and to solve the queries of delinquent customers if any.

ü  Ensure compliance with all relevant policies and procedures.

ü  Ensure adherence to prudent social and legal norms during customer interactions

Qualifications & Experience

ü  Graduate in any field. Postgraduation/ MBA/ CA preferred.

ü  Minimum 3 - 5 years of relevant collections experience

ü  Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers effectively

ü  Proven track record of achieving deadlines and help in target achievement for the company.

ü  Excellent oral & written communication skills in English as well as the local language (If any).