Collections Manager

Were Hiring | Collection Manager

Location: Bengaluru, India (Work from Office)

Company: IT Cart Private Limited (iTCart)

Domain: Debt Recovery | Managed Services | BFSI

iTCart is expanding its BFSI delivery capabilities and is looking for an experienced Collection Manager to lead debt recovery operations, manage high-risk portfolios, and drive compliant, performance-driven collections.

Experience & Expertise

• 8+ years of experience in Debt Collection Management
• 5+ years leading and managing collection teams
• Strong hands-on experience with NPA and Write-Off portfolios
• DRA Certification Mandatory

Key Responsibilities

• Manage and optimize NPA and write-off portfolios to maximize recovery
• Lead, mentor, and scale collection teams across geographies
• Ensure strict adherence to RBI guidelines and Fair Practice Code (FPC)
• Oversee legal recovery processes and vendor coordination
• Drive recovery strategies using portfolio analysis and MIS reporting
• Handle escalations, negotiations, and complex customer cases effectively

Required Skills

• Team Leadership & People Management
• Strong Negotiation & Conflict Resolution skills
• Portfolio & MIS Analysis
• Compliance-driven operational mindset

Interested candidates can share their resume at:

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