Collections Consultant – Process Associate – Polish – Hybrid Warsaw
Genpact
5 - 10 years
nan
Posted: 05/03/2025
Job Description
Responsibilities
Perform collective actions according to policy prepare and sent reminders, sent SMS to customers, perform collective phone calls to customers
Perform collective actions on basis of Smart Reactor tool actions on daily basis
Answering phone calls with a nice, controlled voice, clarify with customers pending invoices
Perform outgoing collection calls to customers with overdue invoices to agree on promise to pay and increase collection rate
Manage mailbox timely answer to customer requests
The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
Projecting a positive image of the company and brand;
Implementing changes using your creativity and focus on process improvement;
Correct and complete documentation of all customer interactions.
Sharing with all team members any relevant knowledge obtained through customer interactions.
Attending training sessions.
Arranging working schedules with colleagues flexibly, according to business needs.
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
Providing assistance to new colleagues whenever possible.
Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
Qualifications
Minimum qualifications
Very good knowledge of Polish, min. C1 Polish
English B1/B2
Secondary school education.
Good MS Office knowledge.
Analytical thinking and self-starter.
Preferred qualifications
Relevant experience in phone customer service.
High motivation and ability to learn.
Ability to work under time pressure.
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional tranings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidates absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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