Collections Consultant – Process Associate – Italian – Remote Romania*
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader
The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions
Ensure file management according to the flow (writings / requests / calls, credit investigations)
Customer service through electronic channels
Projecting a positive image of the company and brand
Implementing changes using your creativity and focus on process improvement
Verify and update customer information during each telephone exchange
Negotiate an immediately regularization of unpaid invoices (resumption of direct debits, collection by credit card, etc.)
Sharing with all team members any relevant knowledge obtained through customer interactions
Attending training sessions
Arranging working schedules with colleagues flexibly, according to business needs
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis
Providing assistance to new colleagues whenever possible.
Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date
Qualifications
Minimum qualifications
Very good knowledge of Italian (C1) and English (B2)
Bachelors degree.
Good MS Office knowledge.
Analytical thinking and self-starter.
Preferred qualifications
Relevant experience in phone customer service/collections.
High motivation and ability to learn.
Ability to work under time pressure.
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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