Collections Consultant – Process Associate – Italian – Remote Romania

Responsibilities

Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the teamleader

The purpose of this position is to communicate verbally/in written with the clients and the related departmentsin order tocollect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions

Ensure file management according to the flow (writings / requests / calls, credit investigations)

Customer service through electronic channels

Projecting a positive image of the company and brand

Implementing changes using your creativity and focus on process improvement

Verify and update customer information during each telephone exchange

Negotiate an immediately regularization of unpaid invoices (resumption of direct debits, collection by credit card, etc.)

Sharing with all team members any relevant knowledge obtained through customerinteractions

Attending trainingsessions

Arranging workingscheduleswith colleagues flexibly, according to business needs

Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis

Providing assistance tonew colleagues wheneverpossible.

Inform the process trainers and the management team whenever the information in an SOP is identified asout-of-date

Qualifications

Minimum qualifications

Very good knowledge ofItalian (C1) and English (B2)

Bachelors degree.

Good MS Office knowledge.

Analytical thinking and self-starter.

Preferred qualifications

Relevant experience in phone customer service/collections.

High motivation and ability to learn.

Ability to work under time pressure.

What can we offer?

Attractive salary;

Stable job offers - employment contract

Work in a multicultural and diverse environment with employees from over 30 countries

Genpact supports professional trainings and great career development opportunities

Free access to our award-winning learning platform

Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts