Collections and Disputes Role - Senior Process Associate – Italian - Remote RO*
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer satisfaction while respecting Risk Management policies
Supervises current positions by performing sounding activities related to outstanding debt
Supervises past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department
Works closely with Cash Application team to ensure accurate matching of payments
Receives requirements to perform changes to the customer database
Creates customized customer statements and sends them to customers
Follows up with customers, requests for payments and investigates the reasons for non-payments
Follow-up on accounts and payments.
Communicates with internal and external customers
Qualifications
Minimum qualifications
Very good knowledge of Italian (C1)
English level B2
Accounting knowledge intermediate level;
Similar work experience
Work experience with SAP system (Advantage)
Organized personality with attention to details and customer orientation;
Accurate, logical problem solver;
Ability to handle client on one-on-one basis, via e-mails and calls;
Upbeat, proactive with ability to work both independently and as part of a team;
Communicative and ability to learn;
Preferred qualifications
University graduate (Economic studies are an advantage);
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
If interested in finding out more about a role in Collections, check out the following interview with our colleagues: Work at Genpact: Accounts Receivable
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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