Collections Analyst

About the role:

Manages key cash collection function for both named customer accounts and Region for Client in the Americas and possibly some International.

This role will be responsible for on-time collections, timely escalation and resolution of disputes, cash applications, along with weekly and monthly cash forecasting to projections.

Responsibilities:

• Generate and deliver timely AR Statements to customers. These are both generated from Oracle and downloaded to excel and also from D&B Collection Tool
• Manage customer commitment to pay notes in shared file. These will be reported to management weekly for review and proper escalation
• Handle VAT, Sales Tax and Withholding Tax resolution internally and with customer.
• Ensure cash payments are applied in accordance with the customer direction and timely.
• Prepare credit memo requests in accordance with Client Policy
• Escalate customer non-payment escalations
• Be able to work cross-functionally and with all levels of management
• Other duties as required

Qualifications

• Bachelors degree and or equivalent work experience

Required Skills

• Good understanding of the quote to cash process
• Proven work experience in collections, hi-tech industry preferred
• Initiative-taker and able to work well independently
• Good understanding of basic accounting principles
• Intermediate Excel skills
• Diligence and high degree of accuracy
• SFDC and Oracle experience