Collections – Senior Process Associate – French- Remote EMEA/EU*
Genpact
5 - 10 years
nan
Posted: 05/03/2025
Job Description
Responsibilities
Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer satisfaction while respecting Risk Management policies
Supervises current positions by performing sounding activities related to outstanding debt
Supervises past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department
Works closely with Cash Application team to ensure accurate matching of payments
Receives requirements to perform changes to the customer database
Creates customized customer statements and sends them to customers
Follows up with customers, requests for payments and investigates the reasons for non-payments
Follow-up on accounts and payments.
Communicates with internal and external customers
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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