Collection Manager-Two Wheeler Finance-Collection
Kotak Mahindra Bank
5 - 10 years
Bengaluru
Posted: 29/10/2025
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Job Description
- Manage and lead a team of collection executives, providing performance evaluations, training, and guidance.
- Oversee the entire collection process, including identifying and resolving potential issues or bottlenecks.
- Develop and implement effective collection strategies, ensuring timely and efficient recovery of loan payments.
- Collaborate with other departments, such as finance and legal, to ensure compliance with regulatory requirements and company policies.
- Monitor and analyze collection performance, identifying trends and areas for improvement.
- Build and maintain strong relationships with customers, ensuring a positive and professional brand image.
- Handle customer inquiries and complaints, providing timely and accurate resolutions.
- Stay updated with industry trends and best practices in collection management.
- Prepare and present regular reports on collection performance to senior management.
- Ensure compliance with data privacy and security regulations.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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