Collection Manager

About the Role :

The role involves ensuring timely collection from customers, solving any billing issues, and coordinating with the Sales and Delivery teams.

Responsibilities :

• Follow-up and reminders for overdue accounts and keeping track on it and initiating Dunning as per policy.
• Having frequent meetings with Accounts Manager (Sales Team), Projects Team/ Service Delivery team for any dispute, over ageing accounts, and Dunning post discussion.
• Independently manage relationship with Key accounts of the Company.
• Ensuring healthy relationship with Customer and trying to resolve the problems in disputed billings.
• Assisting, coordinating with Billing team for accounting of collection, TDS entries.
• Timely Reporting of Outstanding report to Management, Sales team and other respective stakeholders.

Qualifications

• Graduation
• Minimum 6 to 8 years of CRM experience

Required Skills

• EXCEL/ MS Office
• Soft spoken and good communication skill
• Disciplined in working and conduct.
• Understanding Service delivery parameters.
• Follow & commit with Yottas Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM / BCMS / EnMS etc.)
• Undertake applicable training as communicated from time to time.
• Understand the organizations expectations towards all management systems the company is certified for.
• Participation in Risk assessment process, contribute in achieving departmental & management system objectives.
• Adhere to confidentiality policy to safeguard sensitive company information, maintain trust with clients and partners, and ensure compliance with data protection regulations.
• Perform their duties in the event of emergency as per roles in ERP/BCMS plan.
• Assist in maintaining PIMS controls throughout personal data lifecycle.

Preferred Skills

• Knowledge of accounting and TDS
• Good Co-Ordinator

Equal Opportunity Statement

Yotta is an equal opportunity employer committed to diversity and inclusivity in the workplace.