Collection Manager-Two Wheeler Finance-Collection

As the Collection Manager, you will play a vital role in driving the success of our Two Wheeler Finance business. Your primary responsibility will be to oversee and optimize the collection process, ensuring timely and efficient recovery of loan payments. You will lead a team of collection executives, providing guidance, training, and performance management to ensure high productivity and excellent customer service. Additionally, you will collaborate with other departments to develop and implement effective collection strategies, ensuring compliance with regulatory requirements and maintaining a positive brand image.

• Manage and lead a team of collection executives, providing performance evaluations, training, and guidance.
• Oversee the entire collection process, including identifying and resolving potential issues or bottlenecks.
• Develop and implement effective collection strategies, ensuring timely and efficient recovery of loan payments.
• Collaborate with other departments, such as finance and legal, to ensure compliance with regulatory requirements and company policies.
• Monitor and analyze collection performance, identifying trends and areas for improvement.
• Build and maintain strong relationships with customers, ensuring a positive and professional brand image.
• Handle customer inquiries and complaints, providing timely and accurate resolutions.
• Stay updated with industry trends and best practices in collection management.
• Prepare and present regular reports on collection performance to senior management.
• Ensure compliance with data privacy and security regulations.