Collection Manager

Collection Manager for Govt, PSU and large enterprises size customer for data products (non-voice) and TL for 5-6 subordinates for FL-PRI products (Voice based).

It’s a dual role as individual contributor for data products and TL for voice. Portfolio has weightage of 70% data and 30% voice.

Key Deliverables

·         Complete ownership from first time right billing to timely cash application and bad debt as per AOP targets

·         Drive Collection Efficiency by Actively working on DSO reduction, engage with the cross functional team to remove any sludge in collections

·         Coordinate and stitch the process with project, sales, service, billing, order, central governance, local governance, finance and other key stakeholders owning their respective process

·         Invoice submission and acknowledgment and timely dispute resolution

·         Ensure first time right billing and manage running billing cycles

·         CN/DN process, basic financial forensic audits before presenting case to management

·         Timely raising alarm for support needed cases

·         Be part of the PO / contract renewal process with sales and give required inputs related to payment collections

·         Compliance adherence – SOA recon, age debtor policy, legal initiative, advance, unaccounted cash settlements, LTC application, TDS application, TDS recon, partially paid cases settlement

·         Above is applicable to subordinates and ensuring they will follow the same

  Skills Required

•       Strong Analytical skills

•       Advance MS Excel, (Macro or Power BI not mandatory, if known will be advantage)

•       Accounting knowledge, experience is must

•       TDS and GST knowledge is must

•       High process orientation 

•       Good communication skills 

•       Result – Orientation and target based approach