Collection Executive (Contractual)

Role Summary: BHIVE Workspace is seeking a seasoned professional to join as a Collection Executive (workspace business) on a 6-months contract who would responsible for proactively reaching out to enterprise (B2B) customers to collect outstanding payments, reduce overdue accounts, and maintain a healthy accounts receivable balance. This role requires strong negotiation skills, financial acumen, and the ability to manage client relationships professionally.

Key Responsibilities:

1. Outbound Collection Calls

Proactively call enterprise customers with overdue invoices.

Follow up on payment commitments and ensure timely collections.

Negotiate repayment terms or settlements when necessary.

Provide reminders before invoices become overdue to prevent delays.

2. Accounts Receivable & Credit Management

Monitor and track outstanding balances through aging reports.

Maintain accurate records of all interactions, commitments, and escalations.

Investigate payment delays and resolve disputes or discrepancies.

Work with internal teams (finance, sales, legal) to ensure smooth collections.

3. Relationship Management

Build and maintain strong relationships with enterprise customers while ensuring payments.

Educate customers on payment terms, billing cycles, and company policies.

Address and resolve client concerns professionally.

4. Risk Management & Escalation

Identify high-risk accounts and escalate potential bad debts.

Recommend necessary legal actions or further collection measures.

Work with legal teams or external agencies when required.

5. Reporting & Performance Monitoring

Provide regular updates on collection status and outstanding amounts.

Track payment trends and identify areas for process improvement.

Ensure compliance with internal policies and regulatory requirements.

Qualifications:

Education: Bachelor's degree in finance, Accounting, Business Administration, or related field.

Experience:

Minimum 1 year of experience in a collection role or a similar customerfacing position.

Relevant certifications in collections or finance are a plus.

Skills:

Strong communication and negotiation skills.

Proficiency in MS Office (Excel, Word) and experience with collection software.

Attention to detail and the ability to manage multiple accounts simultaneously.

Conflict resolution and problem-solving abilities.

Knowledge of legal and regulatory requirements related to collections.