Colleague Experience Specialist

Core Responsibilities

Colleague Experience Strategy Development:

• Develop and implement a comprehensive colleague experience strategy that aligns with organizational goals.
• Identify opportunities to improve the colleague journey at various touchpoints within the organization.
• Collaborate with cross-functional teams to ensure alignment in all colleague experience initiatives.

Data Analysis & Reporting:

• Monitor and analyze Workday Case surveys and other feedback mechanisms to understand colleague sentiments.
• Generate regular reports detailing survey results, trends, and actionable insights to improve colleague experiences.
• Work closely with HR Operations leads to develop and implement strategies based on data-driven insights.

Change Management:

• Support multiple projects aimed at enhancing colleague experience, ensuring timely execution and alignment with strategic objectives.
• Coordinate efforts across departments to ensure a cohesive and seamless experience for all colleagues.

Training and Development:

• Design and facilitate training sessions for the HR Operations team, focused on best practices in colleague engagement and experience.
• Promote a culture of empathy, responsiveness, and satisfaction across HR Operations to improve colleague interactions.

Proactive Engagement and Communication:

• Serve as the primary point of contact for colleague experience-related inquiries and concerns, providing timely and effective support.
• Foster open communication channels to encourage feedback and suggestions from colleagues.
• Develop and implement initiatives to boost colleague engagement and satisfaction, reinforcing a positive workplace culture.

Requirements:

• Excellent verbal and written communication skills
• 8 years of relevant experience in employee engagement, or colleague experience-focused roles.
• Detail oriented and highly organized individual demonstrating a high level of initiative
• Ability to analyze information and convert related activities into a comprehensive work plan
• Ability to communicate and make recommendations to upper management
• Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions
• Demonstrated ability to deal with confidential information
• Demonstrated problem solving, time management and priority setting skills
• Strong resolve to manage customer issues in a timely manner and collaborate with the team to ensure process run smoothly
• Research complex issues, think outside the box to solve problems, and follow up promptly with actionable solutions
• Familiarity with process and workflow software such as Visio (desirable)
• Strong analytical and processing skills and high attention-to-detail
• A continuous improvement mindset, with the end goal of customer satisfaction and quality service delivery