Collaboration Specialist – Microsoft365 Management

Dreaming big is in our DNA. Its who we are as a company. Its our culture. Its our heritage. And more than ever, its our future. A future where were always looking forward. Always serving up new ways to meet lifes moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together when we combine your strengths with ours is unstoppable. Are you ready to join a team that dreams as big as you do?

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

Do You Dream Big?

We Need You.

Job Description

Job Title: COLLABORATION SPECIALIST Microsoft365 Management

Location: Bangalore (Onsite)

Reporting to: Senior Manager CPCOE

PURPOSE OF ROLE: The M365 Architect defines and governs the Microsoft 365 architecture to ensure secure, scalable, and business-aligned collaboration services. The role provides strategic technical leadership, translating business needs into standardized, future-ready M365 solutions that maximize value and reliability across the enterprise.

• Should have good knowledge and experience on O365 platform

KEY TASKS AND ACCOUNTABILITIES

• Strong expertise in Microsoft365 Setup and Configurations involving services like Exchange online, SharePoint Online, Teams and Onedrive.
• Daily Tasks involve conducting meeting with Global site leads for improvements and challenges, managing vendors.
• Filling the loopholes in the process, thus, redefining the existing procedures.
• Responsible for designing high level and low-level documents (SOPs).
• Handling incidents with Microsoft365 Platform.
• Detailed review of any major incident and follow problem management practices to avoid any recurrence.
• Handle issue at L2+ level and assist or guide team for issue resolutions.
• Perform routine analysis on compliance policies and proactively check and fix possible incidents on infra.
• Role Based Access controls (RBAC) assignments for different roles.
• Create, Maintain, Update, Deploy and Delete Microsoft retention policies.
• Manage Microsoft365 Licensing end-to-end process.

QUALIFICATIONS, EXPERIENCE, SKILLS

Education:

• Education: Bachelor's degree in Computer Science, Engineering, Business or related discipline.
• Microsoft Certifications is a Plus.

Experience:

• 4+ years experience of working with Microsoft Exchange Online, Teams, SharePoint and OneDrive.
• Experience of a Hybrid Exchange Migration and Mail flow
• Expert in Office 365 technologies
• Must have experience in handling O365 operation
• Hybrid Migration issues and their troubleshooting.
• Provide tier two troubleshooting support of O365 issues; investigate user escalation calls, finding optimum solutions for both users and the company
• Ability to build relationships and credibility with customers quickly.
• Should have good problem solving and analytical skills
• Personal: Exceptional written, oral and presentation communication skills in English. Ability to share technical expertise successfully, clearly and effectively with all levels of audiences. Strong flexibility and ability to thrive in dynamic environment.

Technical/Functional Skills:

• Deep Experience on MS Teams, Exchange online and Office 365
• Office 365 Identity synchronization planning, design, and deployment of AAD connect service for Office 365 identity management. Active Directory Federation Services
• Azure Active Directory conditional access with office 365 and third-party applications
• Understanding of Active Directory, DNS, and Group policies
• Windows PowerShell for automation of day to day administrative and Office 365 configuration tasks

Mandatory Skills:

• O365 Exchange Online.
• Expertise in MS Teams
• Strong written and verbal English skills.

Preferred (Good to have) Skills:

• Data Visualization (Power BI/Tableau) Intermediate
• Process Mapping Beginner

And above all of this, an undying love for beer!

We dream big to create future with more cheers.