Cluster Team Lead

Location: Bengaluru |Full-time

Reporting to: Sales Head

Languages: English & Hindi

We are looking for a high-ownershipCluster Team Lead (Manager Level) who can managemultiple Team Leads (TLs) and drive performance across alarge inside sales cluster of 6080 telesales executives .

This isNOT an individual contributor or TL role.

You willlead TLs , managecluster P&L , drivedaily sales operations , and ensurepredictable revenue outcomes .

Ideal for aSales Manager / Cluster Manager in a high-velocity B2B inside-sales environment.

• Manage67 Team Leads , each handling 1012 reps (total 6080 inside sales executives)
• Drive TL performance viadaily reviews, coaching, escalations & discipline
• Ensurehiring, onboarding, and ramp-up of new TLs and executives

• Owncluster revenue targets and drive monthly & quarterly closures
• Rundaily cluster-level standups, pipeline reviews, and forecasting
• Ensurehigh-quality follow-ups, talk time, and lead management

• StrengthenCRM compliance and forecasting accuracy across all TLs
• Reviewrep and TL-level KPIs every day and fix gaps immediately
• EnsureSOP adherence , pitch consistency, and script optimisation

• Coach TLs on:
• call quality & listening
• objection handling
• time management
• closure strategies
• Conductweekly coaching sessions and build a performance-driven culture

• Handlehigh-value customer escalations
• Managestuck deals and unblock TLs
• Ensurezero leakages of leads and CRM flows

• 59 years total experience in inside sales
• 3+ years managing Team Leads
• Must have ledat least 4080 inside sales reps through TLs
• Experience inB2B sales / SME sales / SaaS / telecom / fintech preferred
• Experience inhigh-velocity calling environments (100300 calls/day per rep)

• Strong revenue ownership mindset
• High discipline in daily reviews & execution
• Excellent people management & tough conversations
• Ability to identify performance issues early and fix them fast
• Strong command over CRM systems (Zoho/HubSpot/LeadSquared/Salesforce)
• Comfort withExcel / MIS and daily dashboards
• Ability to maintainhigh energy and motivation across the floor

• Cluster revenue achievement vs target
• TL performance (productivity, follow-ups, call quality)
• Forecasting accuracy
• Lead utilization & hygiene
• Rep & TL ramp-up time
• TL retention & team stability
• Reduction of escalations and faster closure cycles

• Lead one of thelargest inside sales clusters in India
• Directly work with the Sales Head & leadership team
• Strong growth path toCluster Head / Sales Manager / National Sales Manager
• High visibility + high impact role
• Performance-driven culture wherenumbers matter more than narratives