Cluster Manager-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)
Kotak Mahindra Bank
5 - 10 years
Mumbai
Posted: 29/10/2025
Job Description
Job Role:
| 1 | Portfolio | Responsible for a Team of Service Excellence Specialists to manage specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. |
| 2 | Team Management | Managing a team of SES. Grooming and educating them for enhancing their skill sets. |
| 3 | Sanction Letter | Ensuring accuracy check of sanction letter as per the terms and conditions of Sanction. |
| 4 | Security documentation | Checking for accuracy and perfection of security documents as per the terms of sanction |
| 5 | Verification | Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorisations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution.
#Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR |
| 6 | ROC / CERSAI related compliances | Ensuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any |
| 7 | Document checking and limit loading | Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents. #Verification and release of Limits set up in Banks systems as per terms of Sanction/Documentation #Verification of Security/Collateral updated in Banks systems |
| 8 | Security Creation / Perfection | Verification of security creation as approved and getting the security perfected in coordination with client / other banks. |
| 9 | Client Visits | Visiting clients’ office for execution of documents wrt Credit facilities sanctioned and attending consortium meetings for document execution.
#Discussing with clients on negotiation in documents and seeking approval thereof.
Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders. |
| 10 | Custodian | Ensuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents. |
| 11 | Document Tracking | Verification of the receipt of documents; deferral; expiry etc through systems |
| 12 | Closure/tracking of deferrals | Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals.
Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents. |
| 13 | Liaison | With Business Teams, Legal; Credit; RMs; CPC, Audit, Service Providers etc for timely and quality deliverables by resolution of issues/ answering queries |
| 14 | MIS | Maintaining necessary MIS for reporting purposes. |
| 15 | Projects | Ensuring completion of projects allocated within the timeframe |
| 16 | Audit | Handling of RBI/Internal/Statutory/Concurrent Audit requirements. |
| 17 | Limit closure | Handling Closure of limits and release of securities and issuance of No Dues Certificate |
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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