Cluster Manager

Job Title: Area Manager Bangalore (Bellandur & New Bell Road)

Company: Solastaa Hair & Skin Salon

Location: Bangalore (Bellandur + New Bell Road)

Experience Required: 45 years (Bangalore market experience mandatory)

Salary: 40,000 50,000 per month + 5,000 travel allowance

Incentives: Yes (discussed during interview)

About the Role

Solastaa Hair & Skin Salon is hiring an Area Manager to lead and grow two Bangalore stores: Bellandur and New Bell Road. This role is responsible for driving sales, managing teams, improving customer retention, ensuring operational excellence, and coordinating with Health & Glow teams (as our stores operate inside Health & Glow).

Key Responsibilities

1) Sales and Business Growth

• Drive monthly revenue targets for both stores
• Improve conversions, average billing value, and service mix
• Ensure strong rebooking and upselling practices across teams
• Monitor daily/weekly performance and take corrective action quickly

2) Team Management and Hiring

• Hire, train, and manage store teams across both locations
• Conduct weekly staff reviews and performance check-ins
• Build a disciplined, sales-focused, service-oriented team culture
• Ensure employee retention through motivation, coaching, and clear accountability

3) Customer Retention and Relationship Management

• Increase client retention ratio and repeat customer visits
• Personally connect with customers who have not returned and bring them back
• Ensure follow-up systems for rebooking, feedback, complaints, and service recovery
• Maintain high customer experience standards consistently

4) Store Operations and Audits

• Ensure smooth store operations and strict SOP compliance
• Manage and close store audits, checklists, and operational controls
• Maintain store cleanliness, aesthetics, hygiene, and grooming standards
• Ensure service quality and customer experience is premium at all times

5) Local Promotions, Tie-ups, and Area Activities

• Plan and execute nearby area promotions to increase footfall
• Build society, corporate, and local business tie-ups
• Coordinate with the marketing team for store-level campaigns and conversions

6) Reporting and Analysis (Zenoti + Excel)

• Strong hands-on capability in Zenoti for reporting and business tracking
• Prepare and share daily/weekly business reports: sales, footfall, conversion, retention, staff productivity
• Use Excel to analyze trends and take action based on insights

7) Coordination with Health & Glow Teams

• Coordinate daily operations and alignment with Health & Glow teams
• Ensure store readiness, discipline, and smooth collaboration within the premises

Required Skills and Qualifications

• 45 years of experience in salon/retail/service business management in Bangalore
• Strong people management skills (most important requirement)
• Target-driven with strong sales mindset and execution ability
• Good communication in English and Hindi (Kannada is an added advantage)
• Well-versed with Zenoti (billing, scheduling, CRM, reporting)
• Strong in Excel and performance reporting
• Presentable, professional personality with strong interpersonal skills

What We Are Looking For

• Loyal, punctual, disciplined, and dependable
• Strong leadership and problem-solving skills
• Ability to build teams, drive performance, and maintain high service standards
• Ownership mindset for business growth, customer retention, and operational excellence

Please apply and send your resume to +9321171433 or email us at careers@solastaa.com