Cluster Head - B2C Sales

About NoBroker

NoBroker is Indias first proptech unicorn that eliminates brokerage in property transactions. We leverage technology to simplify buying, selling, and renting homes, while delivering superior customer experience and strong revenue outcomes.

Role Overview

The Cluster Head will be responsible for leading and scaling real estate operations across multiple zones/branches within a cluster. This role owns P&L, revenue growth, team performance, and customer experience, while ensuring strong compliance and operational excellence.

Key Responsibilities

Business & Revenue

• Own end-to-end P&L for the assigned cluster
• Drive topline growth through primary & secondary sales, leasing, and allied services
• Achieve monthly, quarterly, and annual revenue targets
• Improve conversion ratios, average ticket size, and productivity metrics
• Build strong relationships with developers, channel partners, and key stakeholders

Team Leadership

• Lead, mentor, and manage Area Managers, Branch Heads, and Sales Managers
• Drive hiring, onboarding, training, and performance management
• Build a high-performance, target-driven sales culture
• Conduct regular reviews, forecasting, and pipeline management

Operations & Process

• Ensure SOP adherence across sales, site visits, bookings, and closures
• Drive CRM discipline and data accuracy
• Coordinate with central teams (marketing, product, legal, finance, home loans)
• Identify process gaps and implement scalable solutions

Customer Experience

• Ensure best-in-class customer journey across buying, selling, and leasing
• Handle escalations and high-value client negotiations
• Maintain strong NPS and customer satisfaction scores

Market Intelligence

• Track local market trends, pricing, and competition
• Launch new projects and expand NoBrokers footprint in the cluster
• Provide regular insights and strategic inputs to leadership

Key Skills & Competencies

• Strong P&L and revenue ownership experience
• Deep understanding of residential real estate markets
• Proven ability to scale multi-city or multi-branch operations
• Excellent people leadership and stakeholder management
• Data-driven decision making and analytical mindset
• High negotiation and closure capability