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CLUSTER COLLECTION MANAGER

Muthoot

5 - 10 years

Kumbakonam

Posted: 27/06/2025

Job Description

 

 

 

 


 

 

 

Role Profile

ZONAL COLLECTION MANAGER

05/10/2023


 

 

ROLE SPECIFICATION                                                                                                                       

Role Title-- 

 Collection Manager 

Employee Interviewed

 

Reports To

NATIONAL COLLECTION HEAD

Company

Muthoot FinCorp Ltd-SULB

Function/Department

COLLECTION & RECOVERY

Written By

 

Approved By (Jobholder)

 

Approved By (Immediate Superior)

 

Date (Written On)

05/010/203

 

 

ROLE SUMMARY

Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment.

  

ORGANIZATIONAL CHART

 

 

 

 

 

 

 

 

 

 

 

 

 

 

KEY RESPONSIBILITIES

Role and Responsibility 

  • Overseeing staff members and ensuring the accurate and timely invoicing of customers.
  • Setting payment collection goals and targets for the department.
  • Creating and implementing a strategy to improve the collection of outstanding credit.
  • Implementing collection policies and procedures to avoid excessive outstanding credit.
  • Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
  • Implementing deadlines for invoicing and payment collection.
  • Negotiating with customers in cases when non-payment occurs.
  • Preparing monthly feedback reports on payment collections.
  • Remaining informed of any legislative procedural training regarding debt collection.
  • Training and mentoring of staff members in the collections department.

 

 

 

 

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

  • Business
  • Legal
  • Operation Risk
  • Field Technical Team
  • Audit
  • Risk,
  •  Compliance

 

 

  • Customers
  • Insurance Providers
  • Regulatory Authorities
  • Referral Sources

 

 

 

 

 

KEY CHALLENGES

 

  • Lack of current contact information.
  • Disjoint communications.
  • Lack of self-served solutions.
  • Meeting compliance requirements. 
  • Lack of automation.
  • Providing secure communications

 

 

 

KEY SKILLS & BEHAVIOURAL ATTRIBUTES 

  • Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel.
  • The ability to work accurately and independently.
  • Good verbal and written communication skills.
  • Excellent analytical skills and an eye for detail.
  • Outstanding leadership and managerial skills.
  • Strong time and people management skills.
  • Ability to work to strict deadlines.

 

 

EDUCATION / EXPERIENCE

Bachelor’s degree in finance, accounting, or a related field.

  • 7-9 years’ experience as a collections manager.

 

 

About Company

Muthoot Finance Ltd. is India’s largest Non-Banking Financial Company (NBFC) specializing in gold loans. Headquartered in Kochi, Kerala, the company offers a wide range of financial services including personal loans, insurance, money transfer, forex, and microfinance. Its core business is providing instant loans against gold jewellery, primarily serving the unbanked and underserved population across urban and rural India. With over 6,000 branches and a strong presence in international markets like the UAE, USA, and UK, Muthoot Finance is known for its deep-rooted trust, operational scale, and strong commitment to financial inclusion. The company is publicly listed and regulated by the Reserve Bank of India.

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