CloudOps Engineer

We are seeking a motivated and customer-focused CloudOps Engineer to ensure the reliability, scalability, and performance of cloud-based systems running on AWS. This role is ideal for a hands-on cloud operations professional who thrives in a fast-paced environment and enjoys solving complex infrastructure, monitoring, and security challenges.

You will work closely with Leads, SREs, DevOps, and Security teams to ensure 24/7 operational excellence across AWS environments. You will help implement automated guardrails, drive observability and remediation, and continuously improve the reliability, security, and cost efficiency of cloud platforms.

Key Responsibilities

• Deliver remote CloudOps services, including incident management, SOC operations, AWS support, configuration, maintenance, and disaster recovery.
• Monitor performance, availability, and health of AWS environments using tools such as CloudWatch, Datadog, and Opsgenie .
• Provide proactive guidance and implementation support for monitoring and observability solutions.
• Act as the primary point of contact for AWS Technical Support cases, managing cases end-to-end.
• Perform detailed security investigations for SOC-related alerts and execute initial remediation for known issues.
• Assist customers with AWS configuration questions and system integrations.
• Collaborate with internal DevOps teams to resolve issues involving third-party tools and platforms.
• Maintain clear, timely, and consistent communication with customers and internal stakeholders throughout incident and alert lifecycles.
• Deliver exceptional customer service with a strong focus on responsiveness and quality.
• Participate in on-call rotations and lead incident response for production issues
• Perform root cause analysis (RCA) and drive post-incident improvements
• Partner with CloudOps teams to improve operational maturity and reliability practices
• Collaborate with DevOps and Engineering teams to embed reliability into CI/CD pipelines
• Contribute to runbooks, reliability standards, and operational documentation
• Support governance, compliance, and security requirements through automation

Required Qualification and Skills

• Bachelors or Masters degree in Computer Science, Engineering, or a related field
• 25 years of hands-on experience operating and supporting AWS cloud environments.
• Experience working as a NOC, SOC, CloudOps, or Advanced Support Engineer .
• Strong knowledge of AWS services, including EC2, S3, CloudWatch, Lambda, ECS, VPC, and EBS .
• Strong experience in Linux and Windows environments in networking and security within production environments.
• At least 1+ years of experience with monitoring and observability tools such as Datadog, Prometheus, Grafana, and CloudWatch .
• Strong troubleshooting and problem-solving skills with the ability to learn independently.
• High attention to detail, strong follow-up skills, and the ability to prioritize competing support requests.
• Customer-centric mindset with a passion for service excellence.
• Willingness to participate in an on-call rotation .
• Ability to adapt quickly to new AWS services and evolving cloud technologies.
• Excellent written and verbal communication skills in English .
• Certifications in AWS, Datadog, or New Relic are preferred.
• Prior experience working in a fast-growing, high-volume support environment.