Cloud-Native Application Support Engineer

Job Description

We are looking for a Cloud-Native Application Support Engineer to support and maintain a live production environment while assisting in the migration from a PHP-based architecture to a Node.js-based, cloud-native stack on Microsoft Azure . This role involves L2/L3 application support, troubleshooting complex production issues, and working closely with engineering teams to ensure system reliability and performance.

Key Responsibilities

• Provide L2/L3 support for cloud-native, production applications
• Troubleshoot and maintain applications built on PHP, Linux VMs, and Redis
• Support and manage Azure SQL, Azure Service Bus, Storage, and Azure Functions
• Monitor application performance, availability, and system stability
• Support real-time communication systems using WebRTC
• Assist in the migration from PHP to Node.js architecture
• Identify root causes, implement fixes, and recommend long-term improvements
• Work during US business hours to support global users and stakeholders

Required Skills

• Strong experience with PHP and Linux environments
• Hands-on experience with Microsoft Azure services
• Good knowledge of Redis, Azure SQL, and Azure Service Bus
• Understanding of cloud-native and event-driven architectures
• Familiarity with monitoring, logging, and production support processes
• Willingness to work in night shift (US hours)

Experience & Qualifications

• 5+ years of experience in application support, cloud support, or cloud development
• Experience with Node.js and Azure PaaS services is a strong plus
• Experience supporting high-availability, real-time systems preferred