Cloud Support Engineer / Senior Software Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

 We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer

 In this role, you will:

• Provide three tier (L1, L2, L3) support to all applications and provide assistance to all end users.
• Proactively identify any issues in production via automated monitoring, history of production issues and trends.
• Maintain schedule jobs and perform troubleshoot on processes.
• Analyze all vendor applications and provide operational support.
• Document all production applications and resolve all application issues and answer all requests.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
• Maintain effective relationships with various system administrators and development teams.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
• Publishing GCP cost Dashboards, Alerting and monitoring

To be successful in this role, you should meet the following requirements:

• Knowledge of Incident Management & Problem Management is mandatory.
• Production support ticketing knowledge is an advantage (Remedy, Jira, SQL Assistant, Blade logic, Splunk, MuleSoft, App Dynamics, GitHUB Knowledge/ Websphere etc.)
• Excellent communication skills in both Oral and Written communication. 
• Excellent understanding of machine learning setup in Google architecture and google Analytics products
• Should have experience working in agile and devops environment using team collaboration tools such as Confluence, JIRA.
• Programming skills and hands-on experience in Python desirable
• Proficiency in working with cloud based native data stores/databases
• Knowledge on design patterns for GCP third party tools setup and native tools usage
• Experience in publishing GCP cost Dashboards, Alerting and monitoring

 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 Issued by – HSBC Software Development India