Cloud Support Engineer Openings At Wolters Kluwer, Pune

Job Description

You will provide a high level of customer satisfaction through the delivery of technical back-office support to Wolters Kluwer’s customers for our cloud-hosted financial management software applications.

In this role you are responsible for complex problem analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems.

Responsibilities

• Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.

• Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.

• Monitor, identify, troubleshoot server and network issues.

• Collaborate with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.

• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.

• Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.

• Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers.

• Create documentations, knowledge articles

• Configure and run Azure Pipelines to create and maintain customer environments identify and solve potential issues

Requirements

• Bachelor’s or master’s degree in computer science-related fields.

• Knowledge or experience with Azure or other cloud platforms.

• Desired programming languages: Java, JavaScript, SQL

• Operating systems: Windows (Linux is a plus)

• Experience with application servers like Wildfly or Jboss

• Database knowledge: SQL (MS SQL Server, Oracle) and RDBMS concepts

• Availability for stand-by shifts on monthly level which might require interventions outside the business hours.

• Fluency in English (written and oral)

• Minimum 1 year of experience as a customer support specialist

• Strong problem solving and analytical skills.

• Strong organizational, time management and prioritization skills, ability to multi-task and meet deadlines.

Nice to have:

• Awareness with regards to Application Monitoring Tools (i.e. Grafana) is a plus.

• Knowledge on Docker and Kubernetes

• Experience with cloud performance tuning and security testing is a plus.

• Performance tuning expertise of databases (indexes, constraints, data integrity, triggers usages)

• Other languages (such as German or French) are a plus.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.