Cloud Support Engineer

Role Summary

We are looking for a Cloud Support Engineer with strong GCP cloud expertise and backend debugging experience to support and troubleshoot infrastructure provisioning workflows. This role focuses on GCP IAM, security and access management, and analyzing Python-based provisioning and automation workflows used in UI-driven infrastructure platforms.

Key Responsibilities

Support security and access management for cloud-based applications, infrastructure, and services, primarily on GCP

Manage, configure, and maintain GCP IAM policies, roles, and permissions in line with security and compliance requirements

Debug and analyze Python-based provisioning workflows and automation pipelines to identify issues and root causes

Support and enhance automation of workflows to improve efficiency and reduce manual intervention

Monitor system health and performance; identify, troubleshoot, and resolve availability or reliability issues

Collaborate closely with frontend, backend, and cloud engineering teams to resolve technical problems

Maintain documentation for support processes, IAM configurations, provisioning flows, and troubleshooting guides

Participate in continuous improvement initiatives related to automation, security, and reliability

Communicate effectively with stakeholders and work collaboratively across teams

Tech Stack

Cloud: Google Cloud Platform (GCP)

Security & IAM: GCP IAM, service accounts, roles and permissions

Backend: Python (for debugging workflows and automation)

APIs & Automation: REST APIs, provisioning workflows

Databases: SQL (basic understanding)

Tools: Monitoring and logging tools (Stackdriver / Cloud Logging)

Required Skills

Strong hands-on experience with GCP, especially IAM and security concepts

Experience supporting cloud infrastructure provisioning workflows

Proficiency in Python for debugging backend workflows and automation scripts

Solid understanding of cloud security, access control, and compliance best practices

Experience troubleshooting distributed systems and automation pipelines

Familiarity with REST APIs and backend services

Good documentation and communication skills

Ability to collaborate across engineering and